"Supporting Vibrant Communities and Brighter Futures"
Who are Community First?
Community First is a registered charity (288117) based in Devizes. Supporting rural communities across Wiltshire and Swindon through advisory services for Village Halls and Local Councils. Community First create and manage projects to support people and places including community transport schemes, community led housing, community organising and volunteering services.
What have we been doing?
We have been working with Community First since 2021 to deliver a bespoke CRM system to centralise their Parish Council and Village Hall data, to process and generate full bespoke insurance quotes/contracts.
The CRM has 2 bespoke modules that allow users to walk through the full insurance quote and generate all of the required paperwork.
Admin users have the flexibility to update insurance rates and calculations.
Key Challenges Faced
Converting multiple Spreadsheets
Insurance Rates & Formulas
Centralising Contact Data
Generating paperwork report exports
Advanced audit reports and compliance for data quality
Email marketing, invites and surveys
Organisations & Contacts
Bring everything into one place!
Actvities & History
Keep a log of your conversations!
Emails
Design, Schedule and Send!
Parish Council Quotes
Build your insurance quote
Village Hall Quotes
Build your insurance quote
Generate Documents
Advanced Mail Merge for all modules
EngageCRM has changed the way work drastically, our data input has been reduced by over 50%!
It really is a game changer for the insurance team and I can’t thank the Engage team enough for creating our system!
Jess Emery
Community Insurance Officer
3+
Active Users
Insurance Team
600+
Quotes Processed
Insurance for Villages & Councils
50%+
Time Saved
Data input and generating proposals
Key Benefits
Customers Centralised
All Village and Council evidence & history stored in one location
Reminders and Notifications
Scheduled reports and reminders for renewals, payments and mroe
Faster Response
Insurance proposals and pipeline managed
Time Saved
Saving over 50% in time for data input and generating proposal
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